Extraordinary Stewardship & Outcomes

The impact of Coronavirus (COVID-19) has swiftly progressed over the past week and continues to evolve rapidly. Flagship Healthcare Properties (Flagship) is actively monitoring the situation and has implemented proactive procedures to ensure the safety of our employees, deliver uninterrupted service and support to our tenants, and provide business continuity for the continued stewardship of our investors’ capital. As always, our focus remains on the health and well-being of all clients, tenants, employees and investors.

Effective March 13, Flagship has implemented a work-from-home policy for the entire company in an effort to slow the spread of this virus. Please note our headquarters in Charlotte, NC is not officially closing, and we remain available to meet your needs. As you would imagine, with a focus on the clinical outpatient healthcare space, our healthcare tenants are on the “front lines” of confronting this virus. Flagship is collaborating with our tenants to ensure we remain responsive and supportive of the critical role they are playing, while not creating unnecessary and potentially harmful interpersonal contact. We are in unchartered territory and are doing our best to follow CDC and WHO guidelines, use common sense, and continue delivering excellent service to those we serve.

Healthcare providers have risen to the occasion and we stand in support of their critical mission. In addition to our property and asset management responsibilities, we continue to conduct our other business and execute on our investment strategies. As the public markets have fluctuated drastically, it gives us great comfort that our investment and structure are removed from the minute-to-minute volatility and your investment in Flagship Healthcare Trust is sound.

Our mission is “To provide extraordinary stewardship and outcomes for all we gratefully serve in healthcare real estate,” and that includes our clients, tenants, investors and fellow employees. The COVID-19 situation is fluid, and our response to it must likewise be flexible. We believe the above path is consistent with our mission and with our core values of being considerate and responsive.

We are thinking of each of you and your families and look forward to connecting with you again soon. In the meantime, please stay safe and healthy, and please let us know if we can be of any assistance.

  • I would like to thank Elaine for all of her assistance, guidance and support in selling our office condo. From the first time we met, I had confidence in the direction she provided and the advice that she gave. When Elaine contacted us to say that she thought she had a buyer, it was a surprise considering the state of the pandemic and everyone working from home. But Elaine was right and with her step by step instructions we went into action to get ready for the sale. Everything went like clockwork and I so appreciate her calm, steady leadership throughout the entire and very quick process.

    Pauline Flesch, Executive Director, American Physical Therapy Association of NC
  • “Through significant growth and expansion, partnering with Flagship Healthcare Properties has been a tremendously positive experience for OrthoCarolina. Flagship’s expertise in the healthcare environment is clearly apparent in their responsiveness, consideration for us and our patients, and consistent delivery of excellent results.”

    Stephen Herrington, Director of Supply Chain Management and Facilities, OrthoCarolina
  • “Flagship has been a tremendous partner of ours since 2016. Their deep knowledge of the sector, relationships in the industry, and devotion to their tenants and partners has been invaluable as we’ve established our track record in medical office.”

    Andres Panza, Vice President, Starwood Capital Group
  • “Flagship is a very well qualified office development company. However, what really sets them apart is their depth of healthcare knowledge and awareness of sensitivities unique to planning for, and implementing change within the healthcare/hospital culture.”

    Lee Nester, Director of Property Management for CaroMont Health
  • “Our working relationship with Flagship has been stellar. From planning and site selection to design, construction and management, Flagship has been a reliable and collegial partner on multiple projects for Caldwell UNC Health Care.”

    David R. Horn, Vice President Business Development, Caldwell UNC Health Care