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Flagship Services

Property Services

Responsive and reliable, we give individual attention to each property, working closely with ownership to create personalized solutions tailored to the specific needs of the property and its valued tenants.

About

Flagship is grateful for the opportunity to serve our healthcare clients, investors, tenants, and owners. Driven by excellence and the passion to provide best-in-class service, we have the experience, expertise, and drive to deliver optimal results for our partners. Our mantra is to “always do the right thing” which is embedded in our culture. As stewards of healthcare real estate, Flagship believes this comprehensive and relationship-based approach lends itself to generating solid returns for our investors.

As your property services provider, it is our unwavering commitment to customer service that allows our healthcare clients’ businesses to flourish, with a clear objective to achieve net operating income results to maximize investment value for our building owners. Flagship manages and maintains our properties in a manner consistent with the client’s and owners’ expectations while always providing recommended solutions. Our goal is to exceed our owner’s and clients’ expectations!

Our Full Scope of Services Include:

Questions? We've Got You Covered.

The Benefits of a Lease Administration include Data Integrity, Strategic Planning, Accessibility of Information, and Operational Savings. Our services include: Document Management, Ad Hoc Reports, Rents Payable Report, Tracking of Tenant Improvement Allowances, Critical date management, CAM Rec/CAM Estimates, Rent Collections, and Lease Abstracts.

A Facilities Manager can ensure the safety and security of patients and staff, improve the efficiency and effectiveness of operations, comply with healthcare regulations, manage risk, and provide operational savings. Flagship provides a single point of contact that manages all of your facilities management needs. We ensure multi location consistency while providing operational savings through Preventive Maintenance, Vendor Management, Contract Oversight and Lease Administration.

We understand that patient needs and their experience come first. We also understand the complexity of operations within outpatient healthcare facilities related to vendor services such as HVAC, Janitorial, Fire Life Safety and Regulatory Compliance. We work closely with our tenants to ensure that their focus is on patient care and our focus is on delivering and maintaining a top notch facility for which their patients will appreciate.

Our Engineers are some of the most forward facing employees of our company with our tenants. They are highly visible and customer focused in everything they do. We take great pride in our tenant survey score results, which last year yielded a tenant satisfaction score for Engineering of 95%. We are proactive and perform routine preventive maintenance inspections. We want our properties to exceed our client expectations and Engineering is instrumental in bringing consistency to all properties we manage. We track all work orders and record all work history in our work order management system.

We provide ASC’s with valuable, cost effective facility service options to assist in meeting the Environment of Care (EC) and Life Safety requirements set forth by the respective Governing bodies – including Centers for Medicare and Medicaid Services (CMS), the State and other Accrediting Organizations. We complete all required life safety inspections and documentation within the EC. We provide oversight of the mandated Life Safety Compliance Book, ensuring all documentation and inspection requirements have been met and properly recorded under the Governing Authorities’ guidelines. We can also provide general maintenance services to ASC’s.

Asset managers have the fiduciary responsibility for the performance of the assets they manage through negotiating lease structures to maximize NOI, while weighing the value of capital expenditures at the property and portfolio level to create short- and long-term value for the REIT’s investors.

THE PROPERTY SERVICES TEAM

Flagship Healthcare Properties’ foundation for success is built on creating lasting relationships. Whether you are seeking a suitable real estate investment, have real estate to sell or develop, or desire a professional partner to optimize your real estate portfolio, let Flagship Healthcare Properties assist you in charting the best course.

Abril Adams

Assistant Property Manager

Samantha Addison

Vice President, Managing Director - Property Management

Erin Armfield

Senior Property Accountant

Louis Bacon

Maintenance Engineer

Alan Byam

Property Manager

Nandi Cavil

Property Manager, Senior Director - Florida & Louisiana

Bobby Crawford

Senior Property Accountant I

Ady Cruz

Assistant Property Manager

Ryan Dawson

Senior Vice President - Asset Management

Suzanne Felsberg

Senior Vice President, Property Controller

Olivia Furnell

Assistant PM Director

Elizabeth Gass

Property Administrator

Shane Gazda

Maintenance Engineer

Mavis Giska

Property Coordinator, Ambulatory Surgery Centers

Mary Gregoire

Sr. Facilities Manager - OrthoCarolina

Mario Grier

Lease Analyst Supervisor

Stephanie Hamilton

Accounting Manager

Davis Hare

Director, Asset Management

Ray Haynes

Lead Engineer - Coastal Region

Patton Hearn

Portfolio & Asset Management Analyst

Tommy Helton

Maintenance Engineer

Courtenay Hosaflook

Senior Lease Analyst

Donna Howard

Corporate Accountant

Shantrae Hyatt

Accounts Payable Supervisor

Russ Jones

Maintenance Engineer

Kyle Kneeland

Vice President, Managing Director - Property Management

Polly Matherly

Property Manager

Venus McCrorey

Facility Services Coordinator

Jarrett McGuire

Chief Engineer - Charlotte, NC

Crystal McLean

Assistant Property Manager, Director

Gina Nelson

Facilities Manager, Senior Director - Palmetto Infusion

Robin Nixon

Account Payable Specialist

Rex Noble

Partner, EVP - Asset Management

Kim O’Connor

Senior Property Accountant

Chris Olsen

Vice President, Accounting Manager

David Owens

Maintenance Engineer

Jeff Pace

Maintenance Engineer

Amanda Pickard

Vice President, Senior Property Manager

Kristen Reese

Property Manager, Senior Director

Lauren Rubino

Vice President, Senior Property Manager

Andrea Sansbury

Senior Property Accountant

Jon Schmidt

Maintenance Engineer

Lori Serafin

Lease Administrator

Stacey Short

Property Manager, Senior Director

Joseph Shull

Partner, EVP - Property Management

Sara Simmons

Property Manager

Kim Smith

Vice President, Lease Administration

Kendall Snyder

VP, Senior Property Manager

Kelly Spearman

Property Accountant

Coire Stiene

VP-Managing Director - Maintenance & Engineering

Tripp Tate

Partner, EVP - Chief Accounting Officer

Gregory Taylor

Property Accountant

Polly Taylor

SVP Property Management

Jarrett Todd

Lead Engineer - Greensboro Region

Lauren Tucker

Vice President, Facility Services Manager

Ronnie Vagnone

Senior Vice President, Accounting

Heather Valcourt

Senior Property Accountant

Mark Valdez

Senior Property Accountant

Matt Voisard

Maintenance Engineer

Ann Walker

Senior Corporate Accountant

Heather Weatherman

Assistant Facilities Manager, Director - Ortho Carolina

Pat Wynne

Property Administrator

James Bryant

Senior Associate, Fund Administration & Due Diligence

Matt Webb

Lead Engineer

Dan Sullivan

Senior Vice President & Managing Director of Information Systems

Ashley Singley

Assistant Property Manager

Chris Cobb

Maintenance Engineer

Tony Caietta

Senior Property Accountant

Chris Brotherton

Facility Services Coordinator

Alyssa Shisko

Assistant Property Manager

Roxanne Tucker

Lease Analyst

Stephen Runyon

Maintenance Engineer

Griffen Radabaugh

Maintenance Engineer

Nik Davison

Maintenance Engineer

Andrea Sansbury

Senior Property Accountant

Ann Walker

Senior Corporate Accountant

Bobby Crawford

Senior Property Accountant I

Chris Olsen

Vice President, Accounting Manager

Courtenay Hosaflook

Senior Lease Analyst

Dan Sullivan

Senior Vice President & Managing Director of Information Systems

Donna Howard

Corporate Accountant

Erin Armfield

Senior Property Accountant

Gregory Taylor

Property Accountant

Heather Valcourt

Senior Property Accountant

Kelly Spearman

Property Accountant

Kim O’Connor

Senior Property Accountant

Mario Grier

Lease Analyst Supervisor

Mark Valdez

Senior Property Accountant

Robin Nixon

Account Payable Specialist

Ronnie Vagnone

Senior Vice President, Accounting

Roxanne Tucker

Lease Analyst

Shantrae Hyatt

Accounts Payable Supervisor

Stephanie Hamilton

Accounting Manager

Suzanne Felsberg

Senior Vice President, Property Controller

Tony Caietta

Senior Property Accountant

Tripp Tate

Partner, EVP - Chief Accounting Officer

Davis Hare

Director, Asset Management

James Bryant

Senior Associate, Fund Administration & Due Diligence

Kim Smith

Vice President, Lease Administration

Lori Serafin

Lease Administrator

Patton Hearn

Portfolio & Asset Management Analyst

Rex Noble

Partner, EVP - Asset Management

Ryan Dawson

Senior Vice President - Asset Management

Chris Brotherton

Facility Services Coordinator

Chris Cobb

Maintenance Engineer

Coire Stiene

VP-Managing Director - Maintenance & Engineering

David Owens

Maintenance Engineer

Griffen Radabaugh

Maintenance Engineer

Jarrett McGuire

Chief Engineer - Charlotte, NC

Jarrett Todd

Lead Engineer - Greensboro Region

Jeff Pace

Maintenance Engineer

Jon Schmidt

Maintenance Engineer

Joseph Shull

Partner, EVP - Property Management

Lauren Tucker

Vice President, Facility Services Manager

Louis Bacon

Maintenance Engineer

Matt Voisard

Maintenance Engineer

Matt Webb

Lead Engineer

Nik Davison

Maintenance Engineer

Ray Haynes

Lead Engineer - Coastal Region

Russ Jones

Maintenance Engineer

Shane Gazda

Maintenance Engineer

Stephen Runyon

Maintenance Engineer

Tommy Helton

Maintenance Engineer

Venus McCrorey

Facility Services Coordinator

Abril Adams

Assistant Property Manager

Ady Cruz

Assistant Property Manager

Alan Byam

Property Manager

Alyssa Shisko

Assistant Property Manager

Amanda Pickard

Vice President, Senior Property Manager

Ashley Singley

Assistant Property Manager

Crystal McLean

Assistant Property Manager, Director

Elizabeth Gass

Property Administrator

Gina Nelson

Facilities Manager, Senior Director - Palmetto Infusion

Heather Weatherman

Assistant Facilities Manager, Director - Ortho Carolina

Joseph Shull

Partner, EVP - Property Management

Kendall Snyder

VP, Senior Property Manager

Kristen Reese

Property Manager, Senior Director

Kyle Kneeland

Vice President, Managing Director - Property Management

Lauren Rubino

Vice President, Senior Property Manager

Mary Gregoire

Sr. Facilities Manager - OrthoCarolina

Mavis Giska

Property Coordinator, Ambulatory Surgery Centers

Nandi Cavil

Property Manager, Senior Director - Florida & Louisiana

Olivia Furnell

Assistant PM Director

Pat Wynne

Property Administrator

Polly Matherly

Property Manager

Polly Taylor

SVP Property Management

Samantha Addison

Vice President, Managing Director - Property Management

Sara Simmons

Property Manager

Stacey Short

Property Manager, Senior Director