Property Management
Flagship Healthcare Properties partners with commercial property owners to administer management, property accounting, and maintenance services to medical, office, retail, and property associations. We work to maximize property values by identifying areas of revenue enhancement, making selective capital improvements, controlling operating costs, and managing risk exposure.
Responsive and reliable, Flagship Healthcare Properties applies a specialized combination of local knowledge and institutional procedures. We give individual attention to each property, working closely with ownership to create a personalized management solution tailored to the specific needs of the property and its valued tenants.
Flagship Healthcare Properties’ staff of trained professionals hold some of the industry’s most advanced certifications and designations (CPA, CPM®, CCIM®, RPA).
OrthoCarolina
Matthews and Charlotte, North CarolinaSUMMARY
Brackett Flagship Properties was engaged by OrthoCarolina in 2011 for the management of 710 Park Center Drive upon their acquisition of the Matthews, NC property. In 2014, OrthoCarolina expanded their relationship with BFP to include management of 9848 N. Tryon Street, a property owned and operated by OrthoCarolina in Charlotte, NC’s University Area. OrthoCarolina’s building use includes an orthopaedic practice, physical therapy, a mobile MRI unit, an after-hours Urgent Care, and a joint-venture Novant Ambulatory Surgery Center (ASC) in Matthews. The University Area location houses an orthopaedic practice, an urgent care, and an ASC owned and operated by OrthoCarolina.
BFP handles all property management, maintenance, accounting, and lease administration services for both assets. BFP was also retained on an ongoing basis to handle the regulatory facility compliance oversight and maintenance for the ASC accreditations.
CHALLENGES
- Management of buildings with Urgent Care and ASC’s has a critical nature, timely responsiveness and issue resolution is imperative to facilities serving these functions.
Continued education and expertise on the regulatory facility compliance requirements for ASC’s is essential in order to successfully execute facilities maintenance and provide the appropriate documentation in accordance with the accreditation requirements.
SOLUTIONS
- To manage the critical nature of these facilities, BFP provides knowledgeable, qualified personnel and leverages established vendor partnerships to provide the level of service expected by the client.
- BFP’s property management and engineering teams are well-informed and up-to-date on ASC regulatory compliance requirements. Fully understanding these requirements allows us to manage facilities with a proactive approach to maintaining compliance.
The lease agreement between the Landlord and Tenant must be accurately managed and administered. We abstract all leases, enter the critical information into our property management software, and administer all leases accordingly. With so much of the value—to both landlords and tenants—attributable to the lease document, having an expert like Brackett Flagship on your side helps in preserving that value.
Our property budgeting follows a detailed budget schedule and approval process. It is a collaborative effort among different staff professionals and departments to prepare, present, and approve every budget for every property we manage. We dedicate significant resources and technology to accurately deliver a well-conceived budget for owners’ review and approval.
Our selection of preferred vendors is based on service quality and competitive pricing. We understand the importance of having trusted industry partners, and our team treats these vendor relationships seriously. We utilize our portfolio size to achieve cost savings through economies of scale, with the savings passed along to our clients absent any markup. We competitively bid contract services through detailed scopes of work for every controllable operating expense item.
We dedicate a team of accounting professionals to every asset we manage. Our services include preparing customized financial statements, maintaining asset operating accounts, accounts payable, accounts receivable, and cash management. We provide detailed investor reports to our owners on their assets’ financial condition and performance.
All of our service professionals are dedicated to providing unsurpassed customer service to our clients and tenants. Every service request is given the importance it deserves and addressed promptly. We leverage technology to assist with tracking and documenting work requests through a secure online web portal that each tenant can access.
We maintain an insurance program with a major insurance carrier that includes “blanket” property and liability protection for all assets included in the policy. The blanket policy provides protection for all assets in a customized, enriched policy at competitive rates.
Our management and maintenance staff provides facility compliance services to ambulatory surgery center clients. These services include maintaining, inspecting, and documenting facility and life safety inspections for regulatory compliance requirements, as well as general maintenance services.