Property Management & Maintenance

The Flagship Healthcare Properties property management team provides management, property accounting, and maintenance services to medical, office, retail, and property associations across the Southeast.  Our staff of trained professionals hold some of the industry’s most advanced certifications and designations (CPA, CPM®, CCIM®, LEED GA). We work closely with our clients to align our management strategy with the owners’ investment goals and objectives, and we pride ourselves on implementing best practices, unsurpassed customer services, and a forward thinking management approach across our managed portfolio.

Our Focus

With a focus on tenant satisfaction, cost control, and property appearance, exceeding expectations in our service offerings is at the forefront of every member of our staff.

Lease Administration

The lease agreement between the Landlord and Tenant must be accurately managed and administered. We abstract all leases, enter the critical information into our property management software, and administer all leases accordingly. With so much of the value—to both landlords and tenants—attributable to the lease document, having an expert like Brackett Flagship on your side helps in preserving that value.

Property Budgeting

Our property budgeting follows a detailed budget schedule and approval process. It is a collaborative effort among different staff professionals and departments to prepare, present, and approve every budget for every property we manage. We dedicate significant resources and technology to accurately deliver a well-conceived budget for owners’ review and approval.

Vendor Oversight and Control

Our selection of preferred vendors is based on service quality and competitive pricing. We understand the importance of having trusted industry partners, and our team treats these vendor relationships seriously. We utilize our portfolio size to achieve cost savings through economies of scale, with the savings passed along to our clients absent any markup. We competitively bid contract services through detailed scopes of work for every controllable operating expense item.

Financial Reporting

We dedicate a team of accounting professionals to every asset we manage. Our services include preparing customized financial statements, maintaining asset operating accounts, accounts payable, accounts receivable, and cash management. We provide detailed investor reports to our owners on their assets’ financial condition and performance.

Relationship Management

All of our service professionals are dedicated to providing unsurpassed customer service to our clients and tenants. Every service request is given the importance it deserves and addressed promptly. We leverage technology to assist with tracking and documenting work requests through a secure online web portal that each tenant can access.

Insurance Procurement and Management

We maintain an insurance program with a major insurance carrier that includes “blanket” property and liability protection for all assets included in the policy. The blanket policy provides protection for all assets in a customized, enriched policy at competitive rates.

Maintenance Services

Our skilled in-house maintenance team provides general maintenance services to the buildings we manage. We pride ourselves on proactively maintaining our properties through a scheduled approach. Through regular “property sweeps,” we conduct routine building inspections, complete work orders, and identify and complete all work requests from tenants. All inspections, work orders, and maintenance activities are managed through a web and mobile property management software, which provides accountability and real-time information from both a responsiveness and cost-analysis perspective.

Facility Compliance Services

Our management and maintenance staff provides facility compliance services to ambulatory surgery center clients. These services include maintaining, inspecting, and documenting facility and life safety inspections for regulatory compliance requirements, as well as general maintenance services.

  • “Our working relationship with Flagship has been stellar. From planning and site selection to design, construction and management, Flagship has been a reliable and collegial partner on multiple projects for Caldwell UNC Health Care.”

    David R. Horn, Vice President Business Development, Caldwell UNC Health Care
  • "As a partner in Commercial Property Management, the Flagship Accounting and Property Management teams work seamlessly with our team at Nationwide Realty Investors. From accurate and innovative reporting of monthly financials to promptly addressing our needs for support, Flagship is truly a cut above."

    Ross Christensen, Accountant, Nationwide Realty Investors
  • “The entire Flagship team is extremely focused on delivering value for its partners and investors. They are detail oriented, creative, and consistently outperformed expectations. They have been successfully executing the lease-up strategy at our property, thanks to their geographic and sector expertise, as well as their strong tenant and vendor relationships. They have also been effective at communicating to us with status updates, and have been very responsive to any of our questions and requests.”

    Drake Real Estate Partners
  • “USAA Real Estate Company is pleased to have identified Flagship Healthcare Properties as a partner for the execution of a healthcare real estate investment platform across the southeastern United States. The quality of their team personifies both the breadth and integrity our company looks for in an operating partner.”

    Rob Sult, Managing Partner, USAA Real Estate Company